Refund policy

Returns & Refunds

We want you to be satisfied with your purchase. This policy applies to eligible non-customized items.

Return eligibility

• Contact us within 30 calendar days of the date your order ships to request a return or exchange.
• Items must be new and unused, unworn, unwashed, unaltered, and returned in their original product packaging.
• Customized items cannot be returned or exchanged once processing has begun. Items marked non-returnable, free gifts, and items purchased as part of a limited-time promotion are also not eligible for return or exchange.

How to request a return

1. Email monosilkus@outlook.com or use our Contact Us form. Include your order number, the item(s), and the reason for your request.
2. Wait for our return instructions and authorization before mailing anything. We will provide the applicable return address.
3. Return shipping is paid by the customer. Original shipping charges and Shipping Guarantee fees are non-refundable. We do not accept freight-collect returns, and we do not charge a restocking fee.

Refunds and exchanges

Most returns are processed within 5 business days after we receive the item. We will email you when a refund is issued. Your bank or card provider may take an additional 10–30 business days to post it. For an exchange, contact us first so we can confirm the next steps and availability.

Please do not send returns to the address printed on your package. Use only the return address provided by our customer service team.

Questions? Contact monosilkus@outlook.com.