Shipping policy

Shipping Policy

Shipping destinations

We ship to most countries and regions. Some islands and locations may be excluded. If you are unsure whether we can ship to your address, contact monosilkus@outlook.com before ordering.

Processing and delivery times

• Order processing: 3–5 business days.
• United States transit time: an estimated 5–7 business days after shipment. The estimated total from order placement is 8–12 business days, excluding weekends and holidays.
• Other destinations: an estimated 5–7 business days after shipment.

Transit times are estimates, not guarantees. Delays may occur due to carrier operations, incorrect addresses, severe weather, holidays, customs inspection, or other events outside our control.

Shipping costs

Orders over $50 qualify for free shipping. For other orders, available shipping methods and charges are calculated and displayed at checkout based on the destination, selected method, and order details. Please review the shipping charge before placing your order.

Tracking

After your order ships, we will email the tracking information. Tracking may take up to 72 hours to become active.

Order changes and cancellations

If you need to change or cancel a paid order, contact us within 12 hours. We can make the change only if packing or shipment has not started.

Customs and taxes

Import duties, customs fees, and taxes may apply depending on the destination and are generally the customer’s responsibility. Please check with your local customs authority. Customs inspections may delay delivery.

Split or undeliverable shipments

Orders may arrive in separate packages if items are backordered or carrier limits require it. Please check that your shipping address is complete and accurate. We are not responsible for delays or returns caused by refused, unclaimed, undeliverable, or incorrectly addressed packages.

Returns and exchanges

Eligible non-customized items may be returned or exchanged by request within 30 calendar days of the date the order ships. Items must be new and unused and returned in their original packaging. Customized items once processing has begun, items marked non-returnable, free gifts, and limited-time promotion items are not eligible. Contact us and receive authorization before mailing a return. Return shipping is paid by the customer; original shipping charges and Shipping Guarantee fees are non-refundable. See our full Returns & Refunds Policy for instructions.

Questions? Email monosilkus@outlook.com or use our Contact Us form.